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Returns Policy

Damages and Issues

Please inspect your order upon receipt and contact us immediately by email to info@nielsenchenicals.com if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and decide on the best course of action.

If an item is damaged or leaking do not return the product to us. Attach a photo of the product at issue and include the product name and a description of what the issue is within the email along with your preferred method of contact.

14 day Returns Period

You have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition that you received it, unused and in its original packaging.

Please note that we do not offer free returns, delivery and return carriage is non refundable on goods ordered in error, or goods that are no longer required.

Before returning items, please complete the returns form on the website to let us know what product is being returned and why. Complete the returns form included in your delivery and include this in your returns parcel.

Please note that returns will need to be sent to the following address:
Nielsen Chemicals c/o Reabrook Ltd Rawdon Rd, Moira, DE12 6DA, United Kingdom

Returns Form


We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@nielsenchemicals.com.

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